★★★★★
Same-day, honest, and the price was exactly what they quoted on the phone. Fixed our freezer and showed me what to do if it happens again. We're calling them for everything now.
Sarah K. Germantown, TN
Mr. Appliance vs Memphis Appliance Xperts
Honest comparison from a local family-owned shop. We acknowledge where Mr. Appliance excels — and where a local Memphis team is the better call.
TL;DR
Local Memphis vs national franchise
Mr. Appliance is a national franchise with consistent branding and a fixed price book — works well if you're new to an area and want a brand-name pick. Memphis Appliance Xperts is family-owned, faster on same-day calls, and quotes each job individually instead of franchise-pricing it. Choose Mr. Appliance if brand recognition matters more than speed. Choose Memphis Appliance Xperts if you want a same-day appointment and honest itemized pricing.
📞 Call (901) 562-9437- Same-day availabilityUs: usually yes
- Typical wait (Mr. Appliance)2–5 business days
- Diagnostic feeUs: $89 (rolls into repair)
- Pricing transparencyPer-job vs flat-rate
At-a-glance
The side-by-side
Pricing
What you’ll actually pay
Mr. Appliance uses a flat-rate price book. The benefit: you know what you'll pay before the tech leaves. The downside: the flat rate has to cover Mr. Appliance's higher overhead (franchise fees, call center, marketing budget). A repair that costs an independent shop $180 in parts and labor often runs $260–$320 with Mr. Appliance.
Memphis Appliance Xperts quotes each job individually. We tell you the cost before any work starts, but we're not adding a flat-rate markup. For a typical drain pump replacement, our quote is $180–$260. For a refrigerator compressor (a big job), we'll tell you straight whether it's worth repairing — sometimes the answer is "buy a new fridge," and we'll say so.
Speed
How fast can you get help?
Mr. Appliance: National scheduling system. You call, you get queued. In Memphis, current franchise availability runs about 2–5 business days from call to appointment. Weekend service is rare.
Memphis Appliance Xperts: You call (901) 562-9437. Most days, the phone is answered by Max or one of his techs. If you call before noon, we usually have you booked for same-day. The trade-off: we're a smaller team, so if you call at 3 PM Friday for a Saturday service, our calendar might already be full.
Honest take
Who should pick each?
Real reviews
5-star on Google
★★★★★
Family-owned and it shows. They told me my fridge wasn't worth fixing and pointed me to a model with a good warranty. Could've sold me a $500 repair. We'll always call them first.
Janet M. Memphis, TN
Get a free phone diagnosis today
Tell us what’s broken — we’ll quote the range before we drive out. Most repairs are same-day when you call before noon.
FAQ
Common questions
Is Mr. Appliance more expensive than local repair in Memphis?
Usually yes — about 15–30% higher because of franchise overhead and flat-rate pricing. The trade-off is predictable pricing for them and lower bills for us. For most Memphis homeowners, the local price difference more than covers the diagnostic fee.
Who shows up faster, Mr. Appliance or a local shop?
For same-day or next-day service, a local shop almost always wins. Mr. Appliance's scheduling system tends to book 2–5 business days out. If your fridge died this morning, call (901) 562-9437.
Does Mr. Appliance work on all major brands?
Yes, both Mr. Appliance and Memphis Appliance Xperts service every major brand — Whirlpool, GE, Samsung, LG, KitchenAid, Maytag, Frigidaire, Bosch, Sub-Zero, Fisher & Paykel, Jenn-Air, Kenmore, and others.