Privacy Policy | Memphis Appliance Xperts

Memphis Appliance Xperts (“we,” “us”) operates maxmemphis.com and provides appliance repair services in the Memphis, TN metro. We respect your privacy and only collect what we need to schedule and complete your service.

Information we collect

Contact details you provide: name, phone number, email, service address area, and a description of your appliance issue.
Communication records: messages you send us and our replies, for service quality and scheduling.
Basic technical data: IP address and timestamp when you submit a form, used for security and to record consent.

How we use it

To respond to your request, provide a quote, and schedule and perform repairs.
To send you appointment confirmations, reminders, and updates about your service.
To keep records required for our business and legal obligations.

SMS / text messaging

If you opt in, we send transactional text messages related to your appointment (confirmations, reminders, technician en-route notices, and follow-ups). Consent to receive texts is not a condition of purchase. Message frequency varies by your service activity. Message and data rates may apply.

You can opt out any time by replying STOP to any message; reply HELP for help, or call us at (901) 562-9437. See our SMS Terms for full details.

Mobile information is never sold or shared. No mobile information — including phone numbers collected for SMS — will be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information may only be shared with vetted service providers strictly to deliver the messaging service (for example, our text-messaging provider) and never for their own marketing.

Who we share information with

We share data only with providers that help us operate — our messaging provider (Telnyx) for SMS delivery, our scheduling/CRM system to manage your appointment, and as required by law. These providers may only use the data to perform services for us.

Data retention

We keep service and consent records as long as needed for the work and our legal/accounting obligations, then delete or anonymize them.

Your choices

Opt out of texts anytime (reply STOP).
Ask us to access, correct, or delete your information — call (901) 562-9437 or email memphisappliancexperts@gmail.com.

Contact

Memphis Appliance Xperts · Memphis, TN · (901) 562-9437 · memphisappliancexperts@gmail.com