The number one question we get on a service call: "Is it worth fixing, or should I just buy a new one?"
Here's the honest framework we use ourselves.
The 50% rule (with a twist)
The old industry rule: if the repair costs more than 50% of what a new comparable appliance would cost, replace. That's still a decent starting point, but it needs two adjustments.
Adjustment 1: age matters
Apply the 50% rule based on percent of remaining life. Average lifespans:
- Refrigerator: 13 years
- Dishwasher: 9 years
- Washing machine: 10 years
- Dryer: 13 years
- Oven (electric): 13 years
- Garbage disposal: 8 years
A 5-year-old fridge with 8 more good years? Repair makes sense even at 60% of replacement cost. A 12-year-old fridge with 1 year left? Don't put $400 in.
Adjustment 2: efficiency gains
If your appliance is 12+ years old, a new ENERGY STAR model can save $50–$150/year in utility costs. Over its lifespan, that often pays for the replacement premium.
Repair is the right call when…
- Appliance is under 5 years old
- The failed part is a common, accessible component (control board, igniter, heating element, pump)
- You're attached to features you can't easily get on new models
- Discontinued model that you genuinely love
Replace is the right call when…
- Sealed-system refrigerant leak on a 10+ year fridge ($800+ repair)
- Multiple repairs in 12 months
- Repair quote > 50% of new + appliance > 75% through average lifespan
- You've been wanting an upgrade anyway
The honest answer
We'll tell you straight when a repair isn't worth it. We've turned down repair work and recommended replacement plenty of times. If you'd like a free phone consultation before we drive out, call (901) 562-9437.